CONTACT US

Questions, feedback or in need of more information?

Is your question not on one of our information pages or is something not entirely clear? Send an email to SUPPORT@NOVAVIES.COM. Please offer your name, contact phone number and the city you live. Please share product photos if you ask for after sales service.

Customer Service - Hours of operation:

Monday - Friday | 08.00 - 18.00

Weekends | 12.00 - 18.00

Frequently Asked Questions:
Q: How long will it take to receive my package?
A: Please note that we require 3 to 7 days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 14 days. Please consider any holidays that might impact delivery times.
Q: What is the company return policy?
A: After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 14 days from the receipt of your item to process your return or exchange. 
Q: How can I contact you regarding my order?
A: You can contact us via email at SUPPORT@NOVAVIES.COM or by using the form located on this page.